Vernon Park Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

Speak to whomever you feel most comfortable – your GP, our practice manager or our reception staff will be happy to help.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to :

NHS England Customer Contact Centre,

Via email- [email protected]

Please write ‘For the attention of the Complaints Manager’ in the subject line

By post


PO Box 16738


B97 9PT

By telephone 0300 311 22 33

(Monday to Friday 8am to 6pm, excluding English Bank Holidays)